Customer Service Representative - Amtech

UFP Industries•Las Vegas, NV

1d•Onsite

About The Position

The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions.

Requirements

4+ years of experience in customer service within custom corrugated packaging.
Proficiency in Amtech, CAD, and Microsoft Office Suite.
Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.
Ability to interpret CAD drawings and translate them into accurate Amtech specs.
Excellent communication and organizational skills.
Understanding in business math, including costing and freight calculations.
Conduct Works independently and collaboratively across departments.
Highly motivated, detail-oriented, and solution-driven.

Nice To Haves

Amtech experience REQUIRED - applicants without Amtech experience will not be considered for this role

Responsibilities

Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech
Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.
Maintain spec integrity by verifying against CAD and print cards before booking
Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing
Use Amtech’s formal quote system to generate customer quotes, incorporating freight and tooling costs
Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery
Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation
Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders
Act as the point of contact for high-level customer issues and escalations
Provide proactive updates and ensure customer expectations are met throughout the order lifecycle