Spanish Speaking Customer Service Representative
About The Position
As the Customer Service Representative (CSR), you will answer a high volume of calls each day. You must maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products while also providing information and sales support about products that match the consumer's needs. As the CSR, you will navigate multiple computer systems at one time to ensure data accuracy and will exemplify professionalism and superior interpersonal skills with their peers and customers. You will be expected to represent our core values and show peer leadership within the department. This is a fully remote/local position. You must live/work in Colorado or Wyoming within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
Requirements
- Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
- High School Diploma or equivalent preferred.
- Effective written and verbal communication skills required.
- Bilingual in English/Spanish required.
- Prior experience with Microsoft and Windows systems required.
- Familiarity with navigating multiple platforms preferred.
Nice To Haves
- Familiarity with navigating multiple platforms preferred.
Responsibilities
- Represent Otter Products LLC by acting as an honorable brand ambassador.
- Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
- Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
- Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle.
- Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
- Cleary and effectively communicate with manager, support staff, IT and peers as needed.
- Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
- Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations.
- Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization.
- Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
- Other duties as assigned
Benefits
- Laptop, docking station, and all required cables (10ft. Ethernet cable)
- Two monitors with stands
- Wired Keyboard and mouse
- Wired headset
- Power surge
- Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes)
- Customer Service Performance Based Incentive Program
- medical
- dental
- vision
- basic life
- voluntary life
- long-term and short-term disability
- employee assistance program
- flexible spending accounts
- health savings account
- 401(k) retirement plan
- accrued paid time off based on seniority
- volunteer time off
- parental leave
- bereavement leave
- company holidays
- years of service awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
