Customer Service Representative

Waste Connections • Kenai, AK

22d • Onsite

About The Position

Alaska Waste, a Waste Connections company, is looking for a Customer Service Representative to join our team in Soldotna, AK! We are looking for a new team member to assist in fielding calls and helping customers daily. The schedule will be 8 AM – 4:30 PM, Monday through Friday, with a 30-minute lunch each day. Pay will be $22.00 an hour depending on experience.

Requirements

• Ability to read, write, comprehend, and communicate in English.
• 2 years of Customer Service experience.
• Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems.
• Gather data, compile information, and prepare reports.
• Pass a Background Check prior to starting.

Nice To Haves

• High school diploma or equivalent preferred.
• Experience with MS Word, Excel, and Email preferred.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment.
• Solicit sale of new or additional services.
• Cover for the reception desk when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED