Customer Service Representative

Pilgrim's•Pittsburg, TX

19h

About The Position

This role involves owning and managing assigned accounts, processing daily orders, and coordinating order fulfillment with various internal departments and external customers. The representative will maintain a procedures manual, understand customer profiles, and communicate with the sales team to enhance customer awareness. Responsibilities include evaluating and troubleshooting production and transportation issues, confirming pricing, ensuring accurate invoicing, and processing credits/debits. The role also requires reporting customer feedback and complaints, coordinating order status, and representing the company professionally. Travel may be required, and availability outside normal business hours might be necessary.

Requirements

Associate's Degree in a related field or equivalent work experience.
1-3 years of experience in a customer service related position.
Exceptional practical and critical thinking skills.
Professional telephone skills.
Ability to work in a fast-paced environment.
Strong written and verbal communication skills.
Efficient and detail-oriented.
Ability to evaluate.
Able to maintain a positive attitude while dealing with multiple tasks.
General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.

Responsibilities

Own and manage assigned accounts.
Process daily orders received.
Coordinate the processing of customer orders with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer.
Maintain a current and accurate procedures manual detailing processing requirements for each assigned account.
Maintain knowledge of each customer's profile (products ordered, order frequency, weights, pricing, FOB or delivered, etc.) and communicate with Sales to improve awareness of customer status.
Evaluate and troubleshoot production and transportation issues to coordinate customer orders.
Confirm pricing and acknowledge order entry within 24 hours of receipt of order.
Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
Maintain orders in the sales forecast; update estimates with actuals from incoming POs and work closely with Sales Manager on availability.
Coordinate between credit, accounting, and customer on any discrepancies on invoicing, material, and freight.
Process Credits/Debits/Re-bills as required.
Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management, sales, and/or consumer relations.
Coordinate product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting, and the customer.
Promote a positive and professional representation of the company to each customer.