Customer Service Representative

Falcon Heating And Air Conditioning • Sterling, VA

14d • Onsite

About The Position

Falcon Heating & Air Conditioning is a leading residential HVAC company in the community, providing exceptional customer service and quality work. We are seeking a full-time Customer Service Representative/Dispatcher. Ideal candidates have excellent communication skills, a strong work ethic, are detail oriented, and team players. We are looking for individuals who want to join a long-standing, award-winning company and work in an environment where employees are treated with integrity, respect, and offered training opportunities, while being part of a mission to do good in the community.

Requirements

• Fluent in English (written and oral)
• High school diploma or GED
• Previous customer service experience in an office setting for at minimum of 2 years
• Data entry experience
• Proficiency working with Microsoft Office (Word, Excel, Outlook)
• Excellent customer service skills
• Previous experience in a fast-paced, customer-focused environment
• Previous experience with escalated customer issues
• Positive attitude and great work ethic
• Regular attendance and punctuality
• Attention to detail
• Demonstrate longevity in previous places of employment

Nice To Haves

• Previous dispatch or high-call volume experience

Responsibilities

• Professionally books service calls from customers
• Route/dispatch Service Technicians within assigned zones
• Maintain contact with Service Technicians throughout the day
• Review Service Technicians’ payroll time entries
• Collect builder POs
• Review electronic service tickets for accuracy and completeness
• Possess the capability of handling all types of customer service situations
• Respond to homeowners, builders, and technicians via phone and email
• Accurate use of company’s software program – Global Edge (GE)
• Assist Supervisor as needed
• Perform other related duties as assigned

Benefits

• Medical and vision insurance with company contribution of 55% toward the employee & 25% company contribution towards the family or children
• Dental Insurance
• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• Supplemental Insurance (Disability, Accident, Life, etc.)
• 401k (with 50% company match)
• Parental Leave
• Referral bonus
• Working in a state-of-the-art facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED