Customer Service Representative (6-month Contract)

Collective Health • Lehi, UT

5d • Hybrid

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

Requirements

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice To Haves

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Responsibilities

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team

Benefits

• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree