Rivian Care Customer Service Representative
Rivian•Normal, IL
•Onsite
About The Position
The Rivian Care CSR is the operational backbone of the Rivian Care Program. In this unlicensed role, your primary mission is to remove friction from the sales and service process for Rivian Care. From managing quote requests to post sales support, this role will assist in the end to end life cycle of Rivian Care, while maintaining the brand standards and reputation of Rivian Insurance Services.
Requirements
- 1–3 years in a customer service role.
- Attention to Detail: You have an obsessive eye for accuracy—you’re the person who catches the typo in the fine print.
- Communication: Clear, friendly, and professional communication style, especially when assisting customers with billing or account questions.
- Multitasking: Ability to manage a high volume of administrative tickets while supporting US sales operations.
- High School Diploma required
Nice To Haves
- Vehicle extended warranty experience is preferred, but we will train the right candidate.
- college or equivalent professional experience preferred.
Responsibilities
- Assist customers through the sales process through multiple channels.
- Ensure the sales processes are completed along with the corresponding documentation.
- Field incoming service inquiries via phone, email and chat from internal stakeholders as well as customers.
- Track and document all customer and stakeholder interactions.
- Document and report product, process and customer feedback to the product owners.
Benefits
- paid vacation
- paid sick leave
- life insurance
- medical insurance
- dental insurance
- vision insurance
- short-term disability insurance
- long-term disability insurance
- 401(k) Plan
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
