Customer Service Representative Overnight Opportunities

Veterans United Home Loans • Columbia, MO

10d • Onsite

About The Position

This is an opportunity for individuals interested in overnight availability within the Customer Service Representative role. While there are no immediate openings, the company is seeking applications for future positions. The role is suitable for individuals with backgrounds in customer service, retail, hospitality, or other people-focused roles. Key attributes sought include strong communication skills, a willingness to learn, and a passion for helping others. No specific degree or mortgage experience is required, as training, support, and growth opportunities will be provided. The Customer Service Center operates 24/7, offering various set shifts, including evenings and schedules with weekdays off, providing flexibility outside the traditional Monday-Friday, 9-5 schedule. As a Customer Service Representative, you will be a primary point of contact for callers, answering questions, directing them to appropriate resources, and ensuring a positive initial experience. The environment is described as fast-paced, emphasizing teamwork, connection, and genuine care. The role involves communicating with borrowers via phone, email, and other tools, with business calls potentially recorded for coaching and quality assurance.

Requirements

• Thrive in fast-paced environments and learn quickly.
• Basic understanding of the loan process or willingness to learn it quickly.
• Stellar phone skills and ability to make callers feel valued.
• Solid work ethic.
• Dependability, efficiency, and great communication skills.

Responsibilities

• Answering incoming calls and connecting callers to the appropriate department.
• Providing customer service and answering basic questions about VA loans.
• Sending emails or instant messages to resolve issues.
• Handling challenging situations with patience and professionalism.
• Communicating with borrowers by phone, email, and other communication tools.

Benefits

• Training
• Support
• Growth opportunities
• Variety of set shifts, including evenings and schedules with weekdays off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed