Customer Service Representative Overnight Opportunities
About The Position
We are looking for individuals with strong communication skills, a willingness to learn, and a passion for helping others for our overnight team. No specific degree or mortgage experience is required. We'll provide the training, support, and growth opportunities needed to build a career with us. Because our Customer Service Center operates 24/7, we offer a variety of set shifts, including evenings and schedules with weekdays off. As a Customer Service Representative at Veterans United, you'll often be one of the first people callers connect with when they reach out to us. Whether you're answering questions, helping someone find the right resource, or connecting them with another department, you'll play an important role in creating a positive experience from the very first interaction. Every conversation is an opportunity to make someone's day a little easier and ensure they feel heard, supported, and cared for. Our Customer Service Center isn't your typical call center. It's a fast-paced environment where teamwork, connection, and genuine care for one another are part of the culture. We celebrate wins together, support each other through challenges, and make time to build relationships along the way. If you enjoy helping people, staying busy, and being part of a close-knit team, you'll fit right in.
Requirements
- Strong communication skills
- Willingness to learn
- Passion for helping others
- Fast-paced environments are where you thrive and you’re quick to learn and excel.
- Basic understanding of the loan process or the willingness to learn it quickly.
- Stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Dependability, efficiency, and great communication are qualities you bring to every interaction.
Nice To Haves
- No specific degree or mortgage experience is required.
Responsibilities
- Answering incoming calls and connecting folks to the right department to get them what they need.
- Providing top-notch customer service while answering basic questions about VA loans.
- Juggling tasks like sending emails or instant messages to help quickly resolve issues.
- Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
- Communicating with borrowers by phone, email, and other communication tools.
Benefits
- Training
- Support
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
