Customer Service Representative

Covenant Logistics•Chattanooga, TN

1d•Onsite

About The Position

The CSR is responsible for developing and maintaining customer relationships, scheduling pick ups and/or deliveries, and providing the highest level of Customer Service.

Requirements

Bachelor’s Degree or equivalent work experience required.
One year of equivalent work experience may be substituted for each year of required education.
Must have previous supervisory experience.
Strong customer service skills.
Effective communications skills; verbal and nonverbal.
Ability to evaluate circumstances and make timely decisions based on company policies and procedures.
Strong organization and time management skills.
Ability to lead, direct, and demonstrate in an team environment.

Nice To Haves

Experience in transportation/logistics preferred.

Responsibilities

Review all invoices and BOLs for accuracy; making changes as needed.
Keep customer base and workflow current.
Help develop and implement business plans and strategies to promote the attainment of goals.
Assist in resolving customer issues.
Perform administrative duties as needed
Monitor compliance regarding policies and procedures
Communicate issues with Office Management promptly.
Network with other departments to ensure quick resolutions to issues that span departments.
Provide proactive communication in the event a delay occurs that would affect meeting service requirements
Ensure all pertinent load information is gathered and stored within the system accurately.
Research and record accurate service data for presentation for internal reporting along with external reporting to customer.