Customer Service Representative
About The Position
Be the first smile they see. The voice they trust. The heart of our front desk. At Mint Hill Animal Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. For more than 30 years, Mint Hill Animal Hospital has proudly served the Mint Hill community and surrounding areas with high-quality veterinary care. As an AAHA-accredited hospital and recipient of AAHA Practice of the Year recognition, we are committed to delivering exceptional patient care while fostering a supportive, team-focused workplace. Our services include: Preventive and wellness care, Vaccinations and parasite prevention, Advanced dentistry and dental radiology, Soft tissue and orthopedic surgery, Digital radiography and ultrasound, In-house diagnostics, Boarding services, Senior pet care, Urgent and sick patient appointments, Online pharmacy and preventive care plans. We combine advanced medicine with genuine compassion, ensuring every client and patient feels welcomed, respected, and cared for from the moment they walk through our doors. This role may be perfect for you if: You’re a people person who loves creating positive experiences from the first phone call to checkout. You’re organized and detail-oriented, keeping appointments, records, and communications running smoothly. You’re a multitasking pro who remains calm and professional during busy periods. You’re comfortable learning and navigating veterinary software and digital communication tools. You’re compassionate and empathetic when helping pet owners through stressful situations. You enjoy working collaboratively and supporting your teammates. You’re looking for a career—not just a job—in a hospital that values growth and development. Located just outside Charlotte, Mint Hill offers the perfect balance of small-town charm and big-city convenience. Enjoy beautiful parks, family-friendly neighborhoods, local restaurants, and easy access to all that the Charlotte area has to offer. Whether you’re a lifelong resident or considering relocating, Mint Hill is a wonderful place to live, work, and grow.
Requirements
- People person who loves creating positive experiences.
- Organized and detail-oriented.
- Multitasking pro who remains calm and professional during busy periods.
- Comfortable learning and navigating veterinary software and digital communication tools.
- Compassionate and empathetic when helping pet owners through stressful situations.
- Enjoys working collaboratively and supporting teammates.
- Looking for a career—not just a job—in a hospital that values growth and development.
Responsibilities
- Create positive experiences from the first phone call to checkout.
- Keep appointments, records, and communications running smoothly.
- Remain calm and professional during busy periods.
- Learn and navigate veterinary software and digital communication tools.
- Help pet owners through stressful situations with compassion and empathy.
- Work collaboratively and support teammates.
Benefits
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental healthcare for household (13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
