Customer Service Representative

Performance Radiator Pacific • South Holland, IL

just now • $16 - $18 • Onsite

About The Position

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation, with a strong history of growth and reputation since 1988. We have expanded to twenty-nine branches across 16 states and Canada. We offer growth opportunities, great benefits, and a supportive team environment, aiming to be a long-term employer by providing necessary training and certification. We value diversity and inclusion, believing that all voices should be heard and that diversity strengthens us.

Requirements

• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of accounting software and Order processing systems.
• Understanding of the sales process in computer and the relationship to distribution and customer service.

Nice To Haves

• Hardworking and a team player with product delivery experience.

Responsibilities

• Represents Performance Radiator in a professional manner to current and prospective buyers through inside phone sales, customer service, and retail sales.
• Attends work on a consistent and punctual basis.
• Maintains a clean and organized work station and assists in maintaining overall branch appearance.
• Answers multi-line phones efficiently and in a time-conscious manner.
• Presents product/service information to customers in a clear, concise manner.
• Utilizes Ahoy software to provide quotes for every qualified customer inquiry.
• Updates customer accounts as necessary.
• Displays ability to overcome customer objections with a friendly demeanor.
• Promptly reports any customer service issues to the Branch Manager.
• Follows through from initial quote to the printing of the invoice and communicating delivery arrangements to the customer.
• Is able and willing to locate parts not housed in inventory of the home branch.
• Is responsible and accountable to follow procedures relating to customer payments.
• Clearly communicates to co-workers through Invoicing Notes, verbal confirmation, and written communication.
• Retrieves parts from the warehouse as necessary.
• Communicates with the Branch Manager and Outside Sales staff regarding changes in the marketplace communicated by customers.

Benefits

• 401-K with employer discretionary match after one year of employment
• Medical insurance – $3500.00 High deductible PPO plan, or $1500.00 buy up PPO plan
• Dental insurance – Base plan or buy up plan that includes orthodontia
• Vision Insurance
• Flexible spending account
• Health Savings account
• Colonial Life plans
• Paid Vacation based on tenure
• Six paid Holidays
• Sick days accrued in compliance with City of Chicago law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED