Customer Service Representative

United Finishes, LLC•Southlake, TX

About The Position

JOB SUMMARY Customer Service is a frontline position in our organization and one that deals directly with our customer base daily. This role requires one to prioritize accordingly and works diligently to take care of any customer need. This is key position in our organization and one that requires extensive communication and collaboration with others to be successful. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Promote a safe, injury/accident-free culture. Manage case load and direct customer contact appropriately and professionally. Works with NHMS Team on moving jobs into our ERP system. Makes Operations aware when reselects are made to determine if we need to return existing material in the warehouse. Ability to prioritize tasks and ask for help as needed if falling behind. Assist with cycle-count processes. Analyze process workflow. Work closely with the Customer Service Manager and other managers/supervisors to identify best practices in all functional areas.

Requirements

High School Diploma or equivalency. Experience in a relative position is highly desirable.
Excellent communication skills both oral and written.
Functionality in Customer Service and Administration.
Highly collaborative and works well with others.

Responsibilities

Promote a safe, injury/accident-free culture.
Manage case load and direct customer contact appropriately and professionally.
Works with NHMS Team on moving jobs into our ERP system.
Makes Operations aware when reselects are made to determine if we need to return existing material in the warehouse.
Ability to prioritize tasks and ask for help as needed if falling behind.
Assist with cycle-count processes.
Analyze process workflow.
Work closely with the Customer Service Manager and other managers/supervisors to identify best practices in all functional areas.