Customer Service Representative - Part -ime

COUNTRY VISIONS COOPERATIVE•Menominee, MI

3d•Onsite

About The Position

Country Visions Cooperative is looking to hire a part-time Customer Service Representative for our Menominee, Michigan location. This position will report to the Energy Adminstration Manager. If you are dedicated to providing excellent customer service and looking for part-time work with a great company, now is the perfect time to join our team! Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.

Requirements

High School Diploma or equivalent
Prior Customer Service Experience preferred but not required

Responsibilities

Respond to customer inquiries regarding products, services, and policies
Deliver clear, accurate, and timely information across all communication channels
Address customer concerns and complaints professionally
Troubleshoot and resolve service or technical issues
Escalate complex or sensitive matters to appropriate personnel
Process customer orders and service requests
Calculate charges, process payments, and reconcile daily driver tickets
Accurately document customer interactions in Energy Force and Connect
Maintain organized and up-to-date records for team visibility
Stay current on company products, services, and policies
Apply knowledge to effectively assist customers
Work closely with team members and other departments
Ensure consistent, positive customer and team experiences
Reconcile daily driver trip reports (Propane & Petroleum)
Monitor forecasting and k-factor deviations
Create work orders for Operations Manager and/or Service Technicians
Scan work orders into Energy Image
Reconcile cash receipts and prepare bank deposits
Perform other duties as assigned by the Director of Energy Operations.