Customer Service Representative
About The Position
We’re looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you’ll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail. This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You’ll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.
Requirements
- Strong critical thinking skills
- Strong organization skills
- Strong written communication skills
- Strong verbal communication skills
- Familiarity with Microsoft products
- Ability to learn and use multiple systems
Nice To Haves
- Experience in customer service
- Experience in accounting
- Experience in marketing
- Enjoy helping people
- Enjoy solving problems
- Enjoy learning new systems
- Enjoy being part of a team
Responsibilities
- Answer customer questions
- Resolve customer concerns
- Support customer service needs
- Handle customer information professionally and with attention to detail
Benefits
- Competitive wage & benefit package
- Incentive plans
- Employee Stock Ownership options
- Retirement Savings Fund with employer match
- Health insurance plan options
- Disability insurance plan options
- Life insurance plan options
- Training and development opportunities
- Education reimbursement
- Career development opportunities
- Leadership development programs
- Online leadership course catalog
- Mentorship from company leaders
- Mental health support
- Competitive vacation leave
- Competitive sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
