Customer Service Representative

Foundever•Stratford, CT

2d•Onsite

About The Position

Join our Foundever® family as a Customer Service Representative, where you’ll be the first point of contact for customers, handling inbound calls in a fast-paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience. Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Requirements

Strong communication skills (both verbal and written).
Great listeners who can understand customer needs.
Enjoy solving problems and thinking on their feet.
Can stay calm and patient, even in challenging situations.
Adaptable and open to feedback.
Positive attitude and thrive in a team environment.
Comfortable using computer systems to navigate and process information quickly.

Nice To Haves

Ambitious? Great! We love seeing our team grow into leaders.

Responsibilities

Deliver outstanding customer service by handling a variety of inbound queries.
Listen actively to customers and identify their needs.
Provide clear and effective solutions, ensuring first-time resolution where possible.
Work as part of a supportive team, collaborating to achieve success.
Use computer systems efficiently to log customer interactions and update information accurately.
Manage multiple conversations confidently while maintaining professionalism and empathy.