Customer service representative

LAZ Parking • New London, CT

5d • Onsite

About The Position

The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base. In office, you will act as the face of our operation, directly interacting with a lively and diverse community of guests.

Requirements

• High school diploma or GED required.
• Strong customer service experience.
• Strong understanding of computer systems.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, write, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Nice To Haves

• Call center experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Bi-lingual abilities are preferred but not required.

Responsibilities

• Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.
• Regardless of situation, actively embody LAZ’s values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.
• Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
• Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.
• Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
• Handle in-office cash, check, and credit card transactions with care and integrity.
• Maintain an open line of communication with Management to stay up-to-date on office policies.
• Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
• Adhere to standardized responses when responding to phone calls, voicemails, and emails.
• Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
• Performing all job duties in compliance with LAZ's Standard Operating Procedures.
• Performing other related duties as assigned by Management.

Benefits

• Great Base Pay
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED