Customer Service Representative

Wintrust Financial Corporation•Rosemont, IL

4d•$36,000 - $47,000•Hybrid

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Requirements

1-3 years directly related customer service experience
Call Center Experience
Advanced computer skills

Responsibilities

Assist clients with Customer Service related and defined functions, including answering inbound client calls for ACH phone payments, general servicing related questions including general questions related to escrow, taxes and insurance as well as payment options and billing information.
Participates in department daily functions and duties, including mailed payment processing, processing of ServiceNow tickets (Internal Task assignment System), set up of ACH monthly payments.
Participates and completes required Compliance and special trainings as assigned.