customer service representative
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform. We connect vehicle sellers with over 750,000 buyers in more than 190 countries. The Customer Service Representative (CSR) is responsible for providing exceptional customer service to both internal and external customers. This role requires a thorough understanding of Copart practices to offer solutions that enhance the customer experience. The primary function is to facilitate the release of vehicles from various locations, including body shops, other facilities, and residences. The CSR acts as the initial point of contact for many customers, embodying the company's image. The position may also involve handling customer inquiries via chat and email. Key responsibilities include answering and making calls professionally, focusing on call resolution, utilizing company resources to gather information, and meeting customer needs. Other duties may be assigned. The company is committed to diversity, inclusion, and collaboration, fostering a workplace where everyone feels valued and inspired.
Requirements
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- Bilingual skills a plus
Responsibilities
- Provide exceptional customer service to internal and external customers.
- Obtain the release of vehicles from body shops, other locations, and residences.
- Offer solutions that aid and facilitate a unique customer service experience.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Perform other office support functions as needed.
- Potentially expand to include Chat and Email Customer Support.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
