Customer Service Representative - Baltimore
About The Position
CDS Logistics is looking to add an enthusiastic, highly-organized Customer Service Representative to our team. We are seeking candidates with 2+ years of experience working in customer service role preferable for a logistics or delivery company. Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded.
Requirements
- Positive, can-do attitude
- Excellent written and verbal communication skills
- Excellent customer service, organizational and interpersonal skills
- Self-starter and able to work both independently and as a team member
- Passion for supporting a customer-oriented business environment
- Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
- High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
- High School diploma or equivalent required.
- 1-3 years Administrative or Customer Service experience in logistics industry
Nice To Haves
- Associate's or Bachelor's degree preferred.
- 3 years of experience in customer service/admin position in logistics industry, ideally last mile.
- Bilingual
Responsibilities
- Manage Client specific programs
- Make outbound calls and accept inbound calls for scheduling of deliveries.
- Follow up on Customer inquiries not immediately resolved
- Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
- Complete Daily Pre-calls
- Assist Drivers with concerns and issues as they arise
- Assist in calling of time frames
- Manage assigned accounts dispatch boards
- Check customer service voicemail at assigned time
- Continued learning of all client accounts within business
- Provide EXCELLENT customer service to all of our customers
- Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
- Coordinate with other department personnel to complete all tasks as assigned
- Other duties assigned by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
