Customer Service Representative

TKC Holdings • St. Louis, MO

2d • Onsite

About The Position

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
• Ability to attend four week training from 8am to 4pm Monday through Friday
• Knowledge of basic PC and Microsoft Office skills
• Excellent verbal and written communication skills
• Professional and upbeat telephone voice
• Ability to type 30 wpm
• Must be at least 18 years old
• Must live in the St. Louis metropolitan area

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED