Customer Service Representative

Windsor America • Austin, TX

6h • $18 - $21 • Onsite

About The Position

At Garage Door Services, we serve customers across Austin and the surrounding Central Texas communities with work people can count on. Our reputation is built on reliability, quality craftsmanship, and taking care of our customers. As a Customer Service Representative, you are at the center of it all, helping customers, solving problems, and keeping everything running smoothly. This is an in-person position housed in our Hutto office, supporting customers throughout Austin and the surrounding areas. If you want to be part of a team that values your work and takes pride in what they do, this could be a great fit. As a key part of the team, you play an important role in every customer experience. You take pride in helping people, staying organized, and responding quickly with professionalism. Each interaction, whether by phone, email, or message, reflects our commitment to service. If you enjoy solving problems, building trust, and representing a strong local company, you will make an impact here. This position is based out of our Hutto office and supports customers across Austin and the surrounding communities.

Requirements

• High school diploma or equivalent
• 1 to 2 years of customer service experience in a professional or related environment
• Typing 50 to 60 words per minute with strong data entry accuracy
• Clear and professional communication skills
• Dependable with strong attendance and ability to follow processes
• Reliable transportation; this is an on-site role based in Hutto

Nice To Haves

• Experience in home services or related industries such as garage doors, HVAC, plumbing, electrical, construction, or auto parts
• Familiarity with scheduling or dispatch systems
• Experience supporting field service teams
• Knowledge of garage door products and services

Responsibilities

• Accurately enter tickets, purchase orders, and customer data
• Communicate clearly with customers, builders, and team members
• Solve problems in real time while following company policies
• Identify whether issues are internal or involve third parties or trades
• Explain solutions clearly while protecting customer trust and company interests

Benefits

• Competitive pay
• Full benefits package including medical, dental, vision, paid time off, holidays, and 401k with company match
• Opportunities for growth with training and support
• Life and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED