Customer Service Representative
Groundworks•Virginia Beach, VA
•Onsite
About The Position
The Customer Service Representative is responsible for being the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
Requirements
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Good phone skills and a competitive nature
- Must be comfortable using computers
- 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
- Ability to sit at a workstation and utilize keyboard, mouse, and computer.
- Continual daily use of computers in performing tasks.
- Entering text or data using a keyboard.
Responsibilities
- Answer inbound calls and make warm outbound calls.
- Book appointments for new services.
- Sell service memberships to our customers.
- Maintain customer information.
- Performs other duties as assigned.
Benefits
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
