Customer Service Representative (Motor Vehicle Triage Team)

Travis County • 2433 Ridgepoint Dr., TX

1d • Onsite

About The Position

Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, you will enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans. We also offer many leave options, including 12 paid holidays per year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accruals of sick/vacation leave. As a Customer Service Representative on our triage team, you will be the first point of contact for all customers visiting the Tax Office. You'll apply your motor vehicle knowledge to customer circumstances and work to resolve their issues. This is an entry-level position that is designed with your development in mind. Travis County also offers education-related incentives, such as tuition reimbursement for courses directly related to advancing your tax office career. Please apply today if any of these aspects sound appealing to you! Bilingual applicants strongly encouraged to apply!

Requirements

• High School diploma or G.E.D.
• Four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Customer service experience
• A minimum of one (1) year experience in a directly related function
• Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
• Knowledge of customer service and resolving customer problems.
• Knowledge of Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.
• Knowledge of modern office/clerical practices and procedures, and methods.
• Knowledge of application of court fines and fees.
• Knowledge of file management and techniques.
• Knowledge of principle and procedures of record keeping.
• Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Knowledge of business letter writing, grammar and punctuation, and report preparation.
• Skill in working with customers, both in person and on the phone.
• Skill in resolving complex problems.
• Skill in conducting research and presenting information.
• Skill in processing financial reports, including receipts, claims, and disbursements.
• Skill in performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Skill in working independently.
• Skill in analyzing data.
• Skill in negotiating payment plans.
• Skill in recording and compiling material for reports.
• Skill in operating a variety of modern office equipment, including a computer.
• Skill in both verbal and written communication.
• Ability to resolve customer issues and maintain a production schedule.
• Ability to compile data and present it in a clear and comprehensive manner.
• Ability to understand and carry out verbal and written directions.
• Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
• Ability to lift/carry up to 20-50 pounds occasionally.
• Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
• Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

Nice To Haves

• Bilingual applicants strongly encouraged to apply
• Negotiation experience
• Call center experience
• Valid Texas Driver's License

Responsibilities

• Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures.
• Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.
• Applies knowledge to system of court fines and fees to determine necessary method of transaction completion.
• Analyzes simple tax accounts/court cases and legal documents.
• Processes registrations, property tax payments, court fines and fees.
• Determines eligibility and compliance of voter registration applications.
• Returns incomplete voter registration applications to applicants with explanation of additional information required.
• Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications.
• Processes simple titles independently.
• Records transactions and maintains manual and computerized journal entries.
• Processes financial reports, including receipts, claims, and disbursements.
• Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift.
• Balances tax revenues to tax payments and receipts on a daily basis.
• Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
• Approves short-term payment arrangements within office guidelines.
• Reviews delinquent accounts and contacts appropriate party(s) for payment.
• Maintains effective document, file, and record retrieval system.
• Maintains accountability for files processed through the system.
• Enters data from document receipts into automated record system.
• Compiles information using computer systems.
• Audits data entry reports and prints final reports for other departments.
• Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software.
• Writes and prepares correspondence.
• Provides direction and information to the public on procedures, forms and regulations.
• Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions.
• May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support.
• May staff service counters, information booth, drive through and lobby areas to assist customers.
• Performs other job-related duties as assigned.

Benefits

• Competitive pay
• Generous retirement plan
• 100% employer-paid medical and life insurance on select plans
• 12 paid holidays per year
• Up to 8 weeks of paid parental leave
• Paid personal holidays
• Bi-monthly accruals of sick/vacation leave
• Tuition reimbursement for courses directly related to advancing your tax office career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED