Customer Service Representative- Bensalem
About The Position
The Customer Service Representative role at Penn Community Bank is responsible for processing customer transactions accurately and efficiently, performing account maintenance, and assisting customers with complex issues. This role also involves promoting bank products and services, opening new accounts, participating in customer onboarding and outbound call campaigns, and balancing transactions. A key aspect of the role is providing outstanding customer service and maintaining a professional demeanor, while utilizing the customer relationship management system to document interactions and send referrals. Related duties as required are also part of the responsibilities.
Requirements
- Knowledge of Bank products and services
- Excellent customer service and communication skills
- Ability to interact well with Team Members and customers
- Strong in attention to details and accuracy
- Basic computer skills
- Ability to multi-task and remain organized
- High School diploma or equivalent required
Nice To Haves
- Previous banking experience preferred
Responsibilities
- Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
- Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
- Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
- Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.
- Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
- Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.
- Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
- Provide outstanding customer service while exhibiting a professional demeanor at all times.
- Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
