Customer Service Representative

Performance Radiator Pacific•Maryland Heights, MO

19d•$16 - $18•Onsite

About The Position

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation, with a history dating back to 1988. The company has grown to include twenty-nine branches across 16 states and Canada. With over 30 years of success, Performance Radiator has built strong relationships with top manufacturers and offers growth opportunities, great benefits, and a supportive work environment. They aim to be a long-term employer by providing necessary training and certification to keep employees updated with industry changes. Performance Radiator values employee input, believing all voices should be heard regardless of tenure.

Requirements

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of accounting software and Order processing systems.
Understanding of the sales process in computer and the relationship to distribution and customer service.

Nice To Haves

Product delivery experience

Responsibilities

Represents Performance Radiator in a professional manner to current and prospective buyers through inside phone sales, customer service, and retail sales.
Attends work on a consistent and punctual basis.
Maintains a clean and organized work station and assists in maintaining overall branch appearance.
Answers multi-line phones efficiently and in a time-conscious manner.
Presents product/service information to customers in a clear, concise manner.
Utilizes Ahoy software to provide quotes for every qualified customer inquiry.
Updates customer accounts as necessary.
Displays ability to overcome customer objections with a friendly demeanor.
Promptly reports any customer service issues to the Branch Manager.
Follows through from initial quote to the printing of the invoice and communicating delivery arrangements to the customer.
Is able and willing to locate parts not housed in inventory of the home branch.
Is responsible and accountable to follow procedures relating to customer payments.
Clearly communicates to co-workers through Invoicing Notes, verbal confirmation, and written communication.
Retrieves parts from the warehouse as necessary.
Communicates with Branch Manager and Outside Sales staff regarding changes in the marketplace communicated by customers.