Customer Service Representative
A Merrie Sweepe•Greenland, NH
•Onsite
About The Position
We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, you will play an essential role in providing exceptional service and ensuring a positive experience from the first phone call to job completion.
Requirements
- Previous customer service or administrative experience (home service industry preferred).
- Excellent communication and interpersonal skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computers and scheduling/CRM software.
- Positive attitude, problem-solving mindset, and a commitment to teamwork.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Schedule and confirm appointments for inspections, cleanings, and repairs.
- Communicate with technicians to coordinate daily schedules and routes.
- Provide customers with accurate information about our services, pricing, and promotions.
- Maintain up-to-date customer records in our CRM system.
- Follow up with customers to ensure satisfaction and address any post-service questions or concerns.
- Assist with invoicing, payment processing, and general office administration.
- Support marketing and outreach initiatives as needed (e.g., seasonal promotions, review requests).
Benefits
- Health Insurance
- 401(k) Matching
- Paid Time Off
- Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
