Customer Service Representative

Trulite Glass & Aluminum Solutions•Bradenton, FL

19h•Onsite

About The Position

This role is for a Customer Service Representative who prioritizes customer support and possesses strong data entry skills. The representative will handle customer inquiries via phone, fax, and email, ensuring accuracy and timeliness in order processing. They will also identify potential sales leads and contribute to team-based market development strategies.

Requirements

Proven CSR experience in the glass, construction, or manufacturing industries
Proven work experience in customer service.
Must be able to multi-task, be organized, efficient, and accurate.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Experienced user of Microsoft Office suite.
Listening skills and data collection with attention to detail are essential.
Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, and geometry.
Good prior data entry experience.

Nice To Haves

Associates degree or equivalent education/experience preferred.

Responsibilities

Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
Initiate and/or implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
Identify and contribute with the generation of potential sales leads to the organization.
Plan and develop specific target markets and groups, and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
Answer customer service calls within the first three rings.
Receive, process, and verify the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments.
Assist in proofreading entered orders and ensure that the correct codes are being applied prior to final confirmation.
Collaborate with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
Handle or refer complaints of product or service failure to the appropriate department for investigation.
Conduct follow-up phone calls within 3 hours to respondents who have concerns or questions.
Prepare price quotations on items not contained in price book and prepare quotations.
Work with the organization’s other branch/regional locations to resolve problems, facilitate solutions and enhance the customer service offerings.
Answer customer’s technical questions regarding products and services.
Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
Attend regular customer service department meetings.
Support and participate in the organization’s continuous improvement program and product training courses.
Perform other related duties and provide back-up support to other group members as assigned by management.