Customer Service Representative - Everett
About The Position
The Customer Service Representative serves as a key member of the Customer Experience team, providing exceptional service and support to customers through order management, communication, and problem resolution. This role helps ensure a positive customer experience by responding to inquiries, processing quotes and orders, coordinating with internal departments, and supporting branch operations. The Customer Service Representative works closely with customers, Sales, Specialists, Solutions, Warehouse, and other internal teams to deliver accurate, timely service while maintaining customer-specific requirements and operational excellence.
Requirements
- High school diploma or equivalent required.
- 2–3 years of customer service, warehouse, distribution, or related experience preferred.
- Valid driver’s license, reliable transportation, and satisfactory driving record required.
- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
- Excellent verbal and written communication skills.
- Strong customer service, relationship-building, and problem-solving abilities.
- Ability to work independently and as part of a team.
- Experience with ERP systems preferred.
- Must be at least 18 years of age.
- Must be able to pass a background check and drug screening.
- Must be legally authorized to work in the United States.
- Must maintain regular and reliable attendance.
Responsibilities
- Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services.
- Manage customer requests and communications with professionalism, urgency, and accuracy.
- Maintain a high level of customer satisfaction through responsive service and issue resolution.
- Follow all customer-specific requirements, guidelines, and procedures.
- Accurately enter quotes and orders into company ERP systems.
- Expedite open quotes and orders to meet customer expectations.
- Monitor customer inventory levels, including Min/Max and safety stock requirements.
- Support branch operations and coordinate with internal teams to fulfill customer needs.
- Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems.
- Support implementation and ongoing operation of customer-specific programs and processes.
- Assist with product, inventory, and service-related inquiries.
- Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence.
- Coordinate with suppliers and internal stakeholders to source products and resolve issues.
- Communicate effectively across departments to support customer requirements.
- Participate in ongoing training related to Stellar products, services, systems, and processes.
- Follow all safety procedures, training requirements, and customer site expectations.
- Support continuous improvement initiatives that enhance the customer experience.
- Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs.
Benefits
- Medical, dental, and vision insurance
- company-paid life and AD&D insurance
- short-term and long-term disability insurance
- 401(k) with employer match
- paid time off and paid holidays
- gym reimbursement program
- Employee Assistance Program (EAP)
- employee rewards and recognition program
- HSA with company contribution on eligible plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
