Customer Service Representative - Evening Shift
About The Position
The Pollock Testing Center seeks a Customer Service Representative - Evening Shift. The working period is mid-August through mid-May. Upon successful performance of duties, the term position has a strong possibility of renewal. This is a 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.
Requirements
- This is an on-site position
- Ability to stand for extended periods and periodically walk through the testing room
- Work schedule is second shift and is typically from 2:45 PM to 11:15 PM during days with evening testing, and first shift when there is no evening testing
- Flexibility to take an occasional morning shift
- Ability to learn how to use new software
- Strong customer service, communication skills
- Detail-oriented
- General Equivalency Diploma (GED) or High School (HS)
- No prior relevant work experience required
- Applicants must be authorized to work in the U.S.
Nice To Haves
- Prior experience working with individuals from a variety of backgrounds and cultures is preferred
Responsibilities
- Greet and check students into the Testing Center
- Ensure that prohibited items are not brought into the testing room
- Help students resolve test and registration issues
- Provide information and guidance on check-in/check-out processes
- Monitor in-progress testing
- Regular upkeep of staff areas and the testing room
- Provide support and develop skills for Scanning Operations
- Know, understand, and follow Testing Center and PSU policies
- Interact with faculty and staff, answering questions about the testing system, and Testing Center policy
Benefits
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off which includes holidays, vacation and sick time
- 75% tuition discount, available to employees as well as eligible spouses and children
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
