Customer Service Representative - Evening Shift

The Pennsylvania State University • University Park, FL

1d • Onsite

About The Position

The Pollock Testing Center seeks a Customer Service Representative - Evening Shift. The working period is mid-August through mid-May. Upon successful performance of duties, the term position has a strong possibility of renewal. The primary role of this position is to interact with students which includes but is not limited to: Greet and check students into the Testing Center, ensure that prohibited items are not brought into the testing room, help students resolve test and registration issues, provide information and guidance on check-in/check-out processes, monitor in-progress testing, and provide regular upkeep of staff areas and the testing room. This position will also provide support and develop skills for Scanning Operations. The role requires knowledge, understanding, and adherence to Testing Center and PSU policies. The role interacts with faculty and staff, answering questions about the testing system, and Testing Center policy.

Requirements

• This is an on-site position
• Ability to stand for extended periods and periodically walk through the testing room
• Work schedule is second shift (typically 2:45 PM to 11:15 PM during days with evening testing, and first shift when there is no evening testing)
• Flexibility to take an occasional morning shift
• Ability to learn how to use new software
• Strong customer service skills
• Strong communication skills
• Detail-oriented
• Ability to describe skills with examples
• Prior experience working with individuals from a variety of backgrounds and cultures is preferred
• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required
• Must be authorized to work in the U.S.

Responsibilities

• Greet and check students into the Testing Center
• Ensure that prohibited items are not brought into the testing room
• Help students resolve test and registration issues
• Provide information and guidance on check-in/check-out processes
• Monitor in-progress testing
• Regular upkeep of staff areas and the testing room
• Provide support and develop skills for Scanning Operations
• Know, understand, and follow Testing Center and PSU policies
• Interact with faculty and staff, answering questions about the testing system, and Testing Center policy

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Robust retirement plans
• Substantial paid time off (holidays, vacation, and sick time)
• 75% tuition discount for employees, eligible spouses, and children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED