Customer Service Representative

ConGlobal•Oakland, CA

15d•$23 - $27•Onsite

About The Position

ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we’ve kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs. We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs. Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you’re looking to grow your career or gain new skills, this role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities. ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.

Requirements

High school diploma or equivalent required.
Proven experience in customer service, logistics, or a similar field.
Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving skills and the ability to work independently.
Must pass a pre-employment background verification which may include criminal background check, physical and drug screening.

Nice To Haves

A college degree or relevant certifications in customer service or logistics is a plus.
Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.

Responsibilities

Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
Prepare and manage daily billing paperwork for repaired units.
Responsible for compiling and submitting monthly storage and handling billing reports.
Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
Update TEC system with sales equipment repairs and movements.