Customer Service Representative

Beyer Air Conditioning and Heating, LLC • Schertz, TX

10h

About The Position

To act in the best interest of the company and self in the scheduling Service and the maintaining of proper customer relations and records.

Requirements

• High school diploma.
• Computer Literate.
• Ability to work with computerized dispatching, spreadsheets and databases as well as good data entry skills.
• Strong interpersonal skills and ability to attract, keep, and motivate skilled and valued employees.
• Salesmanship and promotion skills, the ability to seek and bring in additional service business.

Nice To Haves

• Formal customer relations and telephone training desirable.
• Knowledge of Microsoft Windows desirable.

Responsibilities

• Answer phone calls
• Set up service calls in Service Titan.
• Make outbound phone calls to perspective Membership customers.
• Assist service department with day-to-day responsibilities.
• Process credit card payments as needed.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Promote effective communication throughout all levels of the customer service function.
• Follow up with owners and service managers for progressively updating the position to better fit the company needs.
• Assist in any other tasks that are requested by supervisor based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED