Customer Service Representative
About The Position
IPEX is one of North America's leading providers of advanced plastic piping systems. We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and be based at our Oakville, Ontario office. Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters! Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you will be at the heart of our operations — responding to customer requests, managing orders, and supporting product inquiries with efficiency and precision. Beyond day-to-day service, you will play a key role in building strong customer relationships, identifying sales opportunities, and collaborating with cross-functional teams to deliver a seamless customer experience. You will excel in our fast-paced setting, skillfully multitasking while contributing to both service excellence and business growth. If you are passionate about helping others, enjoy a lively work atmosphere, and want to make a meaningful impact, this is the perfect opportunity for you.
Requirements
- 3+ years of customer service experience in a B2B or manufacturing environment, with exposure to sales or upselling activities.
- Post-secondary education in business or a related field is preferred; a high school diploma is required.
- Proficiency in Microsoft Office (Excel, Outlook)
- Strong customer focus with the ability to build relationships and deliver a high-quality service experience
- Clear and professional communication skills, with sound judgment and a solutions-oriented approach to resolving issues
- Highly organized team player, able to manage competing priorities in a fast-paced environment while supporting continuous improvement
Nice To Haves
- SAP system experience is an asset
Responsibilities
- Act as a trusted customer contact, managing inquiries, orders, and delivery expectations with clear, proactive communication.
- Own the end-to-end order process, ensuring accuracy, resolving issues quickly, and coordinating with internal teams to meet customer commitments.
- Build strong customer relationships by delivering consistently high-quality service and handling concerns with professionalism and empathy.
- Monitor order flow and backorders, taking initiative to resolve gaps and keep customers informed.
- Support business growth by identifying customer needs, preparing quotations, and recommending complementary products.
- Partner with Sales and cross-functional teams to align on customer needs, share insights, and enhance the overall customer experience.
- Contribute to continuous improvement by identifying trends, suggesting enhancements, and maintaining strong system and process discipline.
Benefits
- Accommodations for people with disabilities throughout the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
