Seasonal Part-Time Customer Service $16.00 an hour!

Scholastic•Jefferson City, MO

1d•Remote

About The Position

Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails. We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.

Requirements

Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
Must be able to multi-task and utilize multiple systems at a time.
Must have good written and verbal communication skills
Must have excellent data entry and phone skills
Ability to learn new skills quickly and retain information learned.
Must be willing to make decisions and use judgment in resolving customer problems
Must have a good attendance and performance record
Must be willing to work flexible hours as needed during peak times
Desire to be a team player

Responsibilities

Resolve customers' concerns or questions relating to orders, accounts, or products.
Assist customers with navigating Scholastic websites and digital resources.
Assist customers via phone, email, and chat.
Enters various types of data accurately and efficiently into multiple web-based applications.
Engage customers and coworkers with empathy and patience.
Communicates information in a clear and professional manner.
Performs other duties as assigned.