Customer Service Representitve

Mighty Auto PartsJackson, TN
Onsite

About The Position

Mighty Distributing System of America (MDSA), a franchisor of sales and services in aftermarket auto parts, is looking for an enthusiastic associate to join our team at Mighty's distribution hub – Mighty Product Center (MPC) in Jackson, Tennessee. MPC supports 100+ U.S. distributors in 46 states, five international master distributors, and local professional installers. MPC has an average tenure of 13.8 years, and we are seeking a qualified associate to join our work family! We are looking for a qualified associate who is detailed and team-oriented, has a can-do attitude, and wants to become part of a growing company. At MPC, we have a strong culture of teamwork committed to customer satisfaction and safety.

Requirements

  • Minimum of one year of experience in a customer service role
  • Proficient in Microsoft Products (Word, Excel, Outlook)
  • Excellent Communication Skills
  • Able to work in a fast-paced environment and multi-task
  • The ability to pass a background investigation and possesses an acceptable driving record
  • Willingness to grow within our company

Responsibilities

  • Communicate efficiently with appropriate company personnel, brokers, customers, and distribution warehouses regarding customer service issues.
  • Maintain files on customer purchase orders and invoices.
  • Effectively communicate orders to warehouse personnel.
  • Receive, process, edit and monitor customer orders received via EDI, fax, or phone.
  • Ensure the highest possible service is maintained for our customers.
  • Solve customer issues quickly and accurately.
  • Communicate efficiently with appropriate company personnel regarding customer service issues.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) w/ company match
  • Company Paid Life Insurance, Long Term Disability, and Short-Term Disability
  • Flexible Spending Accounts
  • Life Insurance Buy Ups
  • EAP Program
  • Wellness Incentive
  • Paid Time Off
  • Annual Bonus
  • Safety Bonus
  • Team Member Service Awards
  • Parental Leave
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