Customer Service Representative

LAZ Parking California • San Diego, CA

5d • Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires someone who is charismatic, full of energy, responsible, good under pressure, and able to work with minimal supervision. The representative will assist customers, promote good customer relations, monitor areas for customers needing assistance, contribute to general maintenance of the garage, and perform basic troubleshooting of minor equipment failures.

Requirements

• Strong customer service experience.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and know when to refer to management for assistance.
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Nice To Haves

• Familiarity with Westfield UTC is preferred but not required.
• Parking industry experience is preferred but not required.
• High school diploma or GED preferred but not required.

Responsibilities

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lanes, and the parking facilities; help direct traffic if required
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance
• Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED