Customer Service Representative

Western Pest Services • Landover, MD

12d • Onsite

About The Position

Western Pest Services, a premier provider of pest control solutions and a trusted member of the Rollins Family of Brands, has partnered with Owl Pest Prevention to bring together two well‑respected leaders in the industry. Founded in 1921, Owl Pest Prevention has long been dedicated to delivering personalized, professional, and effective pest prevention services tailored to the unique needs of our clients and community. By joining forces, Western Pest Services and Owl Pest Prevention combine their strengths, expertise, and shared commitment to excellence—protecting more than just homes and businesses, but the people and communities we proudly serve. We are currently seeking a Customer Service Representative. This position will be based out of our Hyattsville, MD branch!

Requirements

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Nice To Haves

• Strong collections experience preferred

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Benefits

• medical
• dental
• vision
• 401K with company match
• stock purchase
• tuition reimbursement
• Paid Time Off (Holiday/Vacation/Sick)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED