Customer Service Representative

Integrated Power Services•Shreveport, LA

About The Position

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Requirements

High school diploma or equivalent plus three years’ experience in a technical sales or customer service environment
Ability to relate well with others in a professional and knowledgeable manner
Strong proficiency in the use of Microsoft Office suite
Ability to provide project management support
Ability to analyze and interpret data and take appropriate action
Must be extremely detail-oriented with sound problem-solving skills
Ability to prioritize and maintain high degree of organization
Excellent time management skills
Ability to communicate technical data in a clear and concise manner
Excellent written and verbal skills

Nice To Haves

Experience in technical sales or customer service environment, specifically related to electric motors or generators is also preferred
Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Responsibilities

Provide timely and accurate updates to customers regarding service inquiries and repair statuses.
Serve as a technical resource to troubleshoot and resolve issues related to customer equipment repairs.
Support the outside sales team and OEM partners by addressing inquiries, generating quotes, and managing vendor relations to ensure an Unmatched Customer Experience.
Investigate and resolve customer concerns in collaboration with the Service Center Management team.
Review and incorporate technical requirements from customer purchase orders into work instructions.
Prepare price quotations for existing and new business opportunities to support revenue goals.
Assist in developing quality plans, checklists, and work instructions to ensure compliance with Quality Assurance (QA) procedures, customer specifications, and regulatory requirements.
Verify that all quality documentation (e.g., purchase orders, travelers, work packages, inspection plans, drawings) meets established standards.
Conduct and/or validate inspections and tests to ensure compliance with customer and regulatory requirements.
Document inspection/test results, complete necessary reports, and maintain accurate records.
Support the creation, review, and coordination of detailed repair reports.
Assist in reviewing customer purchase orders and interpreting technical specifications.
Organize, scan, and maintain project documentation per program requirements.