Customer Service Representative

Just In Time Heating, Air Conditioning, & Plumbing Services•Sandwich, IL

27d•Onsite

About The Position

Join the Just In Time Home Service Heroes! At Just In Time Heating, Air Conditioning & Plumbing, we believe every home deserves a hero — and every hero team needs an incredible Customer Service Representative to answer the call. Our CSRs are the first heroes our customers meet. When someone’s furnace quits, a pipe bursts, or their AC stops working in the middle of summer, you’re the calm, confident voice that saves the day. If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you. As a Customer Service Representative, you'll be the command center for our Home Service Heroes, helping customers get the fast, reliable help they need.

Requirements

Friendly and confident communication skills
Ability to stay calm and organized in a fast-paced environment
Strong attention to detail and accurate data entry
Multitasking skills — talk, type, and problem-solve like a pro
Team-player mindset with a positive attitude
Resourceful Hero Mindset – able to use available tools, systems, and training resources to find answers and solutions before escalating to the team.

Nice To Haves

Customer service experience preferred (but we’ll train the right hero!)

Responsibilities

Answering incoming calls and assisting customers with scheduling and service needs
Listening carefully and responding with empathy and solutions
Dispatching our technicians to save the day
Keeping detailed notes and accurate customer records
Communicating with team members to ensure every job runs smoothly
Creating a positive, memorable experience for every customer