Customer Service Representative
About The Position
Responsible for the opening of new accounts, utilizing Connections and the On-boarding process to grow customer relationships. Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc. Responsible for maintaining legal documents. Promote BancFirst services through cross selling banking products to new and existing clientele. Provide extraordinary customer service at all times. Assist with other job related duties as requested by supervisor/manager.
Requirements
- Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
Nice To Haves
- Previous banking experience and/or customer service experience in related field preferred
Responsibilities
- Opening of new accounts
- Utilize Connections and the On-boarding process to grow customer relationships
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Maintaining legal documents
- Promote BancFirst services through cross selling banking products to new and existing clientele
- Extraordinary customer service at all times
- Assist with other job related duties as requested by supervisor/manager
Benefits
- excellent benefits
- learning environment that allows them to continuously improve their skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
