Customer Service Representative- TPA -Must be located in Pittsburgh or Surrounding Area

UPMC•Pittsburgh, PA

20h•$19 - $21•Hybrid

About The Position

Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit’s Department —supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of customer service and/or call center experience.
Proficient in typing required.
Proficient writing skills required.
Ability to make independent decisions required.
Complex analytical skills necessary to evaluate customer inquiries.
Demonstrates good organizational skills.
A desire to help others and portray empathy in all situations.
Ability to learn complex health plan information.
Demonstrate flexibility and motivation to learn & grow in the position.
Flexibility in work schedule.
Act 34

Nice To Haves

College degree preferred.
Knowledge of Microsoft Office and Excel spreadsheet program preferred.

Responsibilities

Answer incoming calls and emails from current and prospective employees, students and retirees.
Complete different reporting and audits as needed
Help members understand the benefits offered
Solve problems quickly and accurately to avoid repeat calls
Document all interactions in our system
Navigate multiple tools while staying focused and responsive
Make outbound calls to follow up or provide updates
Stay up to date on policies and system changes
Deliver compassionate, clear, and professional service every time