Customer Service Representative

Penna Lumbermens Mut Ins Co • Philadelphia, PA

3d

About The Position

The purpose of this position is to be the point of contact for our policyholders and brokers.

Requirements

• Insurance experience preferable commercial insurance
• Must obtain Property & Casualty Agent's license
• Must participate in the Company’s continuing education opportunities
• Proficiency in Microsoft software required
• Comfortable working in paperless environment
• Strong oral and written communication
• Ability to work in multi-functioning and fast paced environment
• Ability to work through difficult situations with customers
• Ability to prioritize workload

Responsibilities

• Answer calls for all departments from the main customer service telephone number following company standards
• Assist customers with general information about claims and underwriting
• Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency
• Handling incoming e-mails sent to the Customer Service e-mail address
• Log in all new business submissions
• Set up all new claims that are called in, e-mailed or faxed
• Obtain DNB reports
• Process Loss Run Requests and direct brokers to the Producer Portal
• Provide training to brokers on the Producer Portal
• Handle outbound phone calls for potential weather relate claims
• Provide backup support to other Customer Service Representatives to ensure company standards are met
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed