Customer Service Representative
Thunderbird LLC•Greensboro, NC
•$40,000 - $45,000•Onsite
About The Position
As a Customer Service Representative, you will be responsible for providing a high level of enthusiastic, detail-oriented customer service to customers and internal departments across the Thunderbird portfolio.
Requirements
- Ability to draft reports and correspondence.
- Ability to effectively present information and respond to questions from customers and subcontractors.
- Ability to use computer software such as word processing and spreadsheets.
- Attention to detail and time management skills are essential.
- Advanced skills in Microsoft Office Suite.
- Ability to establish trust, credibility, and rapport at all levels of the organization; seen as humble, direct, and authentic while possessing professional presence.
Responsibilities
- Reviews customer orders for feasibility and accuracy.
- Processes customer orders and issues work orders to manufacturing.
- Controls materials and parts inventory to assure items are on hand as needed by manufacturing.
- Responds to customer requests for information regarding order status.
- Prepares Invoices for outgoing shipments.
- Notifies customers of shipments if required by contract.
- Handles majority of communication between Customers, Cost Estimating and Manufacturing.
- Backs up Receptionist as needed.
- Backs up Shipping as needed, preparing Packing Slips and BOL’s.
- Assists with other office administrative duties as needed, to include but not limited to mail, scanning and filing.
- Performs other duties that may be assigned.
Benefits
- 401(k) with matching program.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Time Off
- 9 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
