Customer Service Representative - Montrose

Alpine Bank•Montrose, CO

22d•Onsite

About The Position

The Customer Service Representative (CSR) is an entry-level position that is focused on meeting the needs of Alpine Bank customers by providing exceptional customer service. This position receives and pays out money, as well as accurately keeps records of cash and negotiable instruments involved in Alpine Bank's various transactions. The core philosophy of this role is 'Caring About Others', emphasizing empathy and a genuine desire to help customers. Essential Duties/Responsibilities: Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Customer Surveys standards). Uses numerous software applications to accomplish daily tasks with minimal errors. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Processes transactions, such as, but not limited to, deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering. Assists with Synapsys events as needed. Performs safe deposit box entry and exit functions for customers. Follows all bank policies and procedures. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team-oriented environment. Composes and submits proper business correspondence, including, but not limited to, letters and electronic mail, to internal and external customers. Regular and reliable on-site attendance is required as an essential function of this position. Performs other duties as assigned. Employees are held accountable for all duties of this job.

Requirements

Customer Service oriented individual.
Basic skills in conflict resolution, complemented by clear and effective verbal and written communication skills.
Utilizes basic communication skills to mediate conflict resolution.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Basic mathematical and cash handling skills.
Sufficient in Microsoft Office programs and Adobe Acrobat.
Understanding of banking compliance regulations.
Familiar with basic fraud detection and location security.
Basic understanding of the features and benefits of Alpine Bank consumer and business products and services.
Understands the importance of maintaining confidential information.
No specific education or formal training is required.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
An entry-level position requiring little or no banking experience.

Nice To Haves

Previous cash handling and/or customer service experience preferred.
The successful candidate will need to obtain the following training based on availability: Alpine Bank Development Academy – Level I

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Customer Surveys standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Processes transactions, such as, but not limited to, deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering.
Assists with Synapsys events as needed.
Performs safe deposit box entry and exit functions for customers.
Follows all bank policies and procedures.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team-oriented environment.
Composes and submits proper business correspondence, including, but not limited to, letters and electronic mail, to internal and external customers.
Regular and reliable on-site attendance is required as an essential function of this position.
Performs other duties as assigned.