Electrical - Customer Service Representative

Solar Energy Partners LLC•Smyrna, GA

9d•$16 - $20

About The Position

Solar Energy Partners is a rapidly growing renewable energy solutions and services company dedicated to accelerating the transition to a more sustainable future. We develop and deploy innovative solar and electrical infrastructure for residential, commercial, and industrial clients across the eastern United States. We are looking for a motivated and personable Customer Service Representative to join our team. You will be the first point of contact for our customers, helping us to resolve inquiries, provide information, and ensure an exceptional experience. This is a great opportunity to launch your career in a supportive, fast-paced environment.

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Basic computer proficiency (email, data entry, web navigation)
Positive attitude and a genuine desire to help people
Ability to stay calm and focused under pressure

Nice To Haves

Prior customer-facing experience (retail, hospitality, call center, etc.)
Experience with CRM software (e.g., Salesforce, Zendesk)
Bilingual or multilingual communication skills

Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.
Identify and resolve customer issues with professionalism and empathy.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the appropriate team or supervisor.
Follow communication scripts and guidelines when handling different topics.
Meet or exceed individual and team performance metrics (e.g., response time, satisfaction scores).
Stay up to date on product knowledge, policies, and procedures.