Remote - Seasonal - Customer Service Representatives - FEMA

OneTouch Direct • San Antonio, TX

3d • $15 • Remote

About The Position

OneTouch Direct is seeking dedicated and professional remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. Representatives assist individuals affected by disasters by providing information and guidance related to disaster assistance programs. They respond to inquiries about disaster recovery, explain FEMA programs and application processes, document customer interactions, and handle concerns with professionalism and empathy.

Requirements

• High school diploma or equivalent.
• A minimum of 1–2 years of customer service experience; remote experience is preferred.
• Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
• Ability to handle sensitive situations with discretion and maintain confidentiality.
• Proficiency with computers and various software applications.
• Reliable internet connection and a quiet work environment.

Nice To Haves

• Experience working with governmental or non-profit organizations.

Responsibilities

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Provide accurate information regarding FEMA programs, eligibility requirements, and application processes.
• Thoroughly document interactions and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns professionally and empathetically, using a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED