Customer Service Representative

Chartered Professional•Toronto, ON

22d•CA$42,400 - CA$53,000•Hybrid

About The Position

CPA Ontario is currently in search of a Customer Service Representative for our inbound, non-sales call centre environment. This position involves being part of a team that is dedicated to fostering a positive customer experience, providing our members and students with solutions that meet their specific needs.

Requirements

A post-secondary graduate with a degree or diploma in Business or a related discipline.
Experience in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting.
Exceptional at providing superior customer service and able to handle calls and respond to emails in a high-volume environment.
Strong listening with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step- by-step instructions.
Proficiency with MS Office applications, email and web browsers.
Ability to work flexible hours between 8:00am and 6:00pm, Monday to Friday.

Nice To Haves

Prior experience in a contact centre handling inbound calls is strongly preferred.
Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional associate is an asset.
Prior experience with CRM tools such as Salesforce is an asset.

Responsibilities

Providing exceptional customer service to members and students by phone, email and online chat interactions.
Delivering accurate and up-to-date information on all CPA Ontario programs, services, fees and status.
Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data.
Providing key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results.