Customer Service Rep - Part Time
About The Position
As a Cubby’s CSR, customer service is our number one priority. Our CSRs are not just cashiers. They are required to provide a friendly greeting to all customers upon entering the store or on the phone, get to know your customers and use their name, go out of your way to make customers feel important and valued, move quickly to provide fast service, suggestive sell to customers when appropriate, and thank customers for their business and invite them back. Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.
Requirements
- Must be in physically good shape and able to lift bend and stand up to eight hours.
- Must be able to balance on step stool or step ladder.
- Must be able to work in a cooler at a temperature of 32 degrees.
- Must be able to lift 25 lbs.
- Must be able to do basic math.
- Must be able to speak, read and write English and communicate with customers in English.
- People oriented, friendly, enthusiastic, smiles.
- Provides upward feedback to management
- Respectful and polite
- Able to work alone and on a team
- Demonstrate a sense of urgency (move fast)
- Able to stay busy between customers
- Honest
- Flexible
- Willing to learn
- Willing to help associates and customers
- Communicates effectively with Store Manager, team members, vendors, and customers
- Multi-Task: able to successfully complete multiple tasks independently
- Dependable & punctual – consistently reports to work on time and provides proper notice if necessary
- Identifies problems and resolves issues quickly and effectively
- Proper uniform and name tag at all times
- No gossiping or profanity
- Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails
- No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
Responsibilities
- Provide a friendly greeting to all customers upon entering the store or on the phone.
- Get to know your customers and use their name.
- Go out of your way to make customers feel important and valued.
- Move quickly to provide fast service.
- Suggestive sell to customers when appropriate.
- Thank customers for their business and invite them back.
- Cleaning & Housekeeping: Inside (Restrooms, Trash Cans, Doors & Windows, Floors, Coolers, Rugs, Transaction Counter, Shelves, Fast food area, Back office and cooler, Coffee and Fountain Area)
- Cleaning & Housekeeping: Outside (Parking Lot, Windows & Doors, Entrance Sidewalk, Trash Cans, Fuel Islands, Car Wash)
- Merchandising (Stock, front, and face all merchandise, Bag Ice (if neces.), All merchandised priced, Cooler fronted and labels faced, Stock fountain, cooler, and freezer, Brew Coffee, No out of date merchandise, Move and build displays, Sales Counter: Proper Cig. display, products priced, Stock lottery supplies and cigarettes)
- Check in vendors, and gas deliveries
- Ability to operate POS, lottery, phone card and money order machines
- Attend store meetings
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
