Customer Service Representative

Handyman Connection of Matthews, NC • Matthews, NC

25d • $20 - $23 • Onsite

About The Position

We’re hiring a Customer Service Representative to handle inbound calls, schedule jobs, and follow up with customers for our home repair and remodeling business.

This is a fast-paced, customer-facing role that combines service, coordination, and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.

Requirements

• Strong communication skills (phone + in-person)
• Comfortable making outbound follow-up calls
• Organized and able to manage multiple tasks at once
• Basic computer skills (CRM/scheduling software experience is a plus)
• Reliable, consistent, and customer-focused
• No experience necessary - we will train you and you will have your own coach

Nice To Haves

• CRM/scheduling software experience is a plus

Responsibilities

• Answer inbound calls from customers requesting home repair services
• Schedule on-site estimates and service appointments
• Make outbound follow-up calls on quotes and open jobs
• Communicate with customers and technicians to keep schedules on track
• Enter and manage job details in our system
• Greet customers in-office when needed

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Quarterly performance bonus
• Paid vacation (accrual begins after 90 days)
• Additional paid time off
• Training and ongoing support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees